Returns & Refunds Policy:

You are entitled to cancel your order within 15 days without giving any reason for doing so. The deadline for canceling an order is 15 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by e-mail alpenglowworkshop@zoho.com

You will reimbursed no later than 15 days from the day on which the returned goods are received. The same means of payment will be reimbursed as the one you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

The goods were purchased in the last 15 days

The goods are in the original packaging and in the same condition they were received.

The following goods cannot be returned:

The supply of goods made to your specifications or clearly personalized.

The supply of goods which, after delivery, have become damaged.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods:

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address: 6413 Everett St., Arvada, CO 80004. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you. If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact me by e-mail alpenglowworkshop@zoho.com.